In May 2018, SugarCRM deployed its new brand version: Spring ’18 for the Sugar Cloud instances and Sugar 8 for those “on site”.
Since SugarCRM introduced a new pace in scheduling their releases:
this is the major upgrade they did.
Because of European Union GDPR and the rising of request of data privacy enforcement, SugarCRM introduced new functionalities and a new Data Privacy Management Module.
This is a good improvement because it helps DPO to manage all requests of customers and prospect to know about how their personal data are kept. Requests are stored in records, so they can be audited for further searches.
It’s vital for businesses to engage data protection following SugarCRM example.
SugarCRM developed a different business plan compared to others CRM software companies.
Its aim is to compete with top vendors in the CRM market such as SalesForce and Microsoft, so it has a different vision: it points to the customer service and it’s succeeding doing that.
While other Open Source companies works mainly on adding new functionalities to their product and to fix highlighted bugs, SugarCRM focused on integration with platforms like Microsoft IIS or IBM DB2 that are closed but well known and already in use in thousands of business instances.
SugarCRM is preparing itself to be the next leader in the CRM world and with the right accent on security there’s no reason why this should happen.